Privacy Policy

Last updated: August 27, 2026

This Privacy Policy explains how K&K SALES Sp. z o.o., operating the Pinelini online store at www.pinelini.com, collects, uses, stores and discloses personal information when you visit our website, place an order, contact us or otherwise use our services.

1. Data Controller

The controller of your personal data is:

K&K SALES Sp. z o.o.
ul. Szwoleżerów 68B/3
05-091 Ząbki, Poland
KRS: 0001227451
NIP: 1251805150
REGON: 544171418
Email: pinelini.office@gmail.com

2. Personal Information We Collect

Depending on how you use our website and services, we may collect the following categories of personal information:

• contact details, including your name, email address, telephone number, billing address and delivery address;

• order and transaction information, including ordered products, order value, payment method, delivery method, returns, complaints and order history;

• payment information provided through the selected payment service provider, including payment confirmation and transaction details. We do not normally receive or store full payment card details;

• account information, if you choose to create or use a customer account;

• communications you send to us, including customer service requests, return requests and complaints;

• device and technical information, including your IP address, browser type, device type and other technical identifiers;

• information about how you use our website, including pages viewed, products viewed and items added to your cart;

• marketing preferences and cookie consent settings;

• reviews or other content you voluntarily submit through the website.

3. Sources of Personal Information

We may collect personal information:

• directly from you when you place an order, contact us, subscribe to marketing communications, submit a review or use our services;

• automatically through cookies and similar technologies when you use our website;

• from Shopify, payment providers, delivery companies, logistics providers and other service providers involved in processing your order;

• from advertising, analytics and business partners where permitted by law and, where required, based on your consent.

4. How and Why We Use Personal Information

We process personal information for the following purposes:

Processing and fulfilling orders

We use your information to accept and process orders, receive payment confirmation, arrange delivery, provide information about an order and handle returns or complaints.

The legal basis is the performance of a contract or taking steps at your request before entering into a contract.

Compliance with legal obligations

We process information when necessary to comply with accounting, tax, consumer protection and other legal obligations.

The legal basis is compliance with a legal obligation applicable to us.

Customer service and communication

We use personal information to answer questions, provide assistance and communicate with you about orders, deliveries, returns, complaints and our services.

The legal basis is the performance of a contract or our legitimate interest in providing effective customer service.

Security and fraud prevention

We may process personal information to protect our website, customers and business, prevent fraud, investigate suspicious activity and enforce our policies.

The legal basis is our legitimate interest in protecting our services and preventing misuse and fraud.

Establishing and defending claims

We may process personal information when necessary to establish, pursue or defend legal claims.

The legal basis is our legitimate interest in protecting our legal rights.

Marketing and advertising

Where permitted by law, we may use your information to send marketing communications and show relevant advertising. Where consent is legally required, marketing communications and non-essential advertising technologies are used only after obtaining your consent.

You may withdraw your marketing consent or unsubscribe from marketing communications at any time.

Website analytics and improvement

We may process information about the use of our website to understand its performance, improve functionality and develop our products and services.

Where required by law, analytics and non-essential cookies are used only with your consent.

5. Providing Personal Information

Providing the information required during checkout is necessary to process and fulfil your order. If you do not provide the required information, we may be unable to enter into or perform the sales contract.

Providing information for marketing purposes is voluntary and is not required to place an order.

6. How We Share Personal Information

We may disclose personal information to the following categories of recipients where necessary:

• Shopify, which provides the e-commerce platform and hosting services;

• payment service providers and financial institutions involved in processing payments;

• courier companies, postal operators, pickup-point providers and logistics or fulfilment partners;

• IT, hosting, cybersecurity and technical support providers;

• accounting, legal and professional advisers;

• analytics, marketing and advertising providers, where permitted by law and, where required, based on your consent;

• public authorities, courts or law enforcement agencies where disclosure is required by law;

• parties involved in a merger, acquisition, restructuring or sale of all or part of our business.

Service providers may process personal information only to the extent necessary to provide their services and in accordance with applicable data protection requirements.

7. Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information relating to your access to and use of the website to provide and improve its services.

Information submitted through our store may be shared with Shopify and its service providers, including providers located outside the country in which you reside.

For more information about Shopify’s processing of personal information, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also use the Shopify Privacy Portal:

https://privacy.shopify.com/en

8. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to:

• operate the website and provide essential functions;

• remember preferences and cart contents;

• maintain security and prevent fraud;

• analyse website traffic and performance;

• provide advertising and measure its effectiveness, where permitted.

Where required by law, non-essential cookies are used only after you provide consent through the cookie banner. You may change or withdraw your consent using the cookie preference settings available on the website.

Disabling certain cookies may affect the operation of some website features.

9. International Data Transfers

Some of our service providers, including Shopify, may process personal information outside the European Economic Area.

Where personal information is transferred to a country that has not been recognised as providing an adequate level of data protection, appropriate safeguards are used, such as Standard Contractual Clauses approved by the European Commission, unless another lawful transfer mechanism applies.

10. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

• order and transaction information for the period required by tax, accounting and consumer protection laws;

• information connected with complaints and legal claims until the applicable limitation periods expire;

• account information until the account is deleted, unless continued retention is required by law;

• marketing information until you withdraw your consent, unsubscribe or object to processing;

• cookie information for the period specified in the applicable cookie settings or until consent is withdrawn.

After the applicable retention period expires, information is deleted, anonymised or securely archived where continued storage is required by law.

11. Your Rights

Subject to the conditions and limitations established by applicable law, you may have the right to:

• access your personal information;

• receive a copy of the personal information we process;

• correct inaccurate or incomplete information;

• request deletion of your personal information;

• request restriction of processing;

• object to processing based on our legitimate interests;

• object at any time to processing for direct marketing;

• receive certain information in a structured, commonly used and machine-readable format and request its transfer to another controller;

• withdraw consent at any time where processing is based on consent;

• lodge a complaint with a competent data protection supervisory authority.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact us at pinelini.office@gmail.com. We may need to verify your identity before fulfilling a request.

12. Marketing Preferences

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

After unsubscribing, you may still receive non-marketing communications relating to orders, payments, deliveries, returns, complaints or other transactions.

13. Automated Decision-Making

We do not make decisions producing legal effects or similarly significantly affecting you based solely on automated processing.

Advertising and product recommendations may be personalised based on your website activity where permitted by law and, where required, after obtaining your consent.

14. Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information directly from children without an appropriate legal basis or the required consent of a parent or legal guardian.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review and, where appropriate, delete the information.

15. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

16. Third-Party Websites

Our website may contain links to third-party websites and services. We are not responsible for the privacy, security or content of websites operated by third parties.

We recommend reviewing the privacy policies of any external website you visit.

17. Complaints

If you have concerns about how we process your personal information, please contact us first at pinelini.office@gmail.com.

You also have the right to lodge a complaint with the Polish supervisory authority:

President of the Personal Data Protection Office
Urząd Ochrony Danych Osobowych
ul. Stanisława Moniuszki 1A
00-014 Warszawa, Poland
https://uodo.gov.pl/

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, processing practices or legal obligations.

The updated version will be published on this website together with the new “Last updated” date.

19. Contact

For questions about this Privacy Policy, the processing of your personal information or the exercise of your data protection rights, contact:

K&K SALES Sp. z o.o.
ul. Szwoleżerów 68B/3
05-091 Ząbki, Poland
Email: pinelini.office@gmail.com