Login / Account
Do I need to register to place an order?
No. You can place an order without creating an account.
Order & Payment
Can I edit my order after it has been placed?
Unfortunately, an order cannot be edited once it has been placed.
However, you can always email us at pinelini.office@gmail.com — if the order hasn't been picked up by the courier yet, there's still a chance to make changes.
Can I combine two orders into one?
If your orders haven't been shipped yet and you'd like to combine them into one, please contact our customer service team. You can do this by emailing pinelini.office@gmail.com
How do I cancel my order?
If your order hasn't been shipped yet and you'd like to cancel it, please contact customer service via email: pinelini.office@gmail.com
Will I receive an invoice with my order?
The invoice is sent as an attachment to the shipping confirmation email, or is available for download via the order tracking link.
Can I place an order by email?
You can place an order by email by sending a message to pinelini.office@gmail.com
Shipping & Delivery
How long do I have to wait to receive my order?
Orders placed on a business day before 2:00 p.m. and shipped via InPost or DPD are handed over to the courier the same day. All other orders are handed over on the next business day. Delivery time is not included and depends on the destination and selected delivery method.
How do I change my shipping address?
Send us an email at pinelini.office@gmail.com with the updated address information.
How can I track the status of my order?
Tracking availability depends on the selected delivery method. When tracking is provided, the details will be sent to the email address entered during checkout.
Do you ship to my country?
We deliver to mainland destinations within EU countries that are part of the Schengen Area. Delivery to islands and other countries may also be possible upon individual request and is subject to a separate shipping cost estimate. If your country is not available in the selector, please contact us at pinelini.office@gmail.com.
Will my items be delivered in one package?
Yes, all products are shipped together in one package.
Which courier do you use for shipping?
We use InPost and DPD for standard shipments. Other delivery methods may be available depending on the destination and will be displayed during checkout or quoted individually.
Instructions & Tips
Can the map be attached to a rough/uneven wall?
The included double-sided mounting tape is designed for smooth, clean, dry and dust-free walls. We do not recommend using it on rough, textured or uneven surfaces, as the tape may not adhere securely. Please make sure your wall is suitable before installation.
Can I install the map myself?
Yes. Pinelini maps are designed for easy self-installation. The Classic 3D map includes clear instructions, an installation plan, a measuring guide and double-sided mounting tape. On a suitable smooth, clean and dry wall, no drilling or additional glue is required. Installation usually takes approximately 1–2 hours. The LED map includes its own mounting system and model-specific instructions.
Is the LED map battery-powered, or does it need to be plugged in?
The LED map is battery-powered, so it does not need to be connected to a power outlet during use. Please follow the instructions included with the map for installing and replacing the batteries.
What's the difference between the Classic 3D and LED wooden world maps?
The Classic 3D map is a layered wooden map without lighting and is attached directly to a suitable wall using the double-sided mounting tape included in the set. The LED map features integrated warm white backlighting, a deeper multi-layer construction and a dedicated mounting system that creates an illuminated floating effect.
How do I choose the right map size for my wall?
Pinelini Classic 3D and LED maps are available in three sizes: L — 105 × 60 cm, XL — 130 × 72 cm and XXL — 181 × 100 cm. Measure the available wall space before ordering and leave enough free space around the map so the composition does not look crowded. We recommend leaving at least 20 cm between the top of the map and the ceiling. You can mark the selected dimensions on the wall with masking tape to check how the map will look in your interior.
Which color map should I choose?
The Classic 3D map is available in Natural, Multicolors, Brown, Bronze and Black. The LED map is available in Natural, Wenge and Skandy. Choose a lighter finish for a soft, natural look or a darker finish to create stronger contrast on the wall. As wood is a natural material, its grain and shade may vary slightly from the product photos.
Is an installation kit included with the map?
Yes. Every Pinelini map comes with an installation kit designed for the selected model. The Classic 3D map includes an installation plan, measuring guide, positioning corners and double-sided mounting tape. The LED map includes its dedicated mounting system and installation instructions. You do not need to purchase a separate installation kit.
How is the Classic 3D map attached to the wall?
The Classic 3D map is attached using the double-sided mounting tape included in the set. No drilling or additional glue is required. For secure adhesion, install the map on a smooth, clean, dry and dust-free wall.
Returns & Exchanges
My order arrived damaged
If your order arrives damaged, take clear photos of the packaging and the damaged product, then contact us at pinelini.office@gmail.com. Include your order number and the photos in your message. If possible, also report the damage to the courier at the time of delivery.
I received the wrong item
Please contact us at pinelini.office@gmail.com and include your order number and a photo of the item you received. We will check the issue and provide further instructions.
Where should I send an authorized return?
Before returning an item, please contact us at pinelini.office@gmail.com and include your order number. Authorized returns should be sent to:
K&K SALES Sp. z o.o.
ul. Cybernetyki 19B, lok. 528
02-677 Warszawa
Poland
How can I get customer support?
We're always happy to help. We look forward to hearing from you at our email address: pinelini.office@gmail.com
Who covers the shipping cost if I return an item?
For a standard return, the customer covers the cost of return shipping. If you received a damaged or incorrect item, please contact us before sending it back so we can provide the appropriate instructions. We do not accept cash-on-delivery return shipments.
When and how will my refund be processed?
Your refund will be issued using the same payment method used for the original order. We will process it within 14 days of receiving your return notification. We may withhold the refund until we receive the returned product or proof that it has been sent back. The time required for the funds to appear in your account may depend on your payment provider.
How do I file a complaint?
If you'd like to file a complaint, please send an email to: pinelini.office@gmail.com describing the situation, along with photos showing the damage/defects of the product, and specifying your desired resolution (exchange / refund / discount). We will confirm receipt of your complaint via a return email. Complaints will be reviewed within a maximum of 14 days.
Discounts
How do I use a Pinelini Gift Card?
Enter the unique Gift Card code in the appropriate field during checkout. The available value will be applied to your order total.