Login / Account
Do I need to register to place an order?
You can make a purchase without registering. After placing your order, you will receive an email with a link to track your order status.
Order & Payment
Do I need to register to place an order?
At Pinelini you can shop without creating an account! Here's how it works in a few steps:
- Add the products you're interested in to your "Cart." Choose your preferred shipping and payment method, then click "Next."
- Enter the email address where we'll send order status updates, and confirm by clicking "Next."
- Fill in the form with the details for your invoice.
- Check the required consent boxes and click "Next."
- Select your payment method and click "Next."
- In the final step, make sure all the information you provided is correct, then confirm your order by clicking "Place order and pay."
How long do I have to wait to receive my order?
Order preparation and dispatch takes 5-8 days. We always do our best to ship as quickly as possible. Please note that we prepare and dispatch orders only on business days (Monday to Friday), not including weekends.
How can I track the status of my order?
After placing your order, a confirmation email will be sent within 15 minutes. This email includes a link to track your order.
Will my items be delivered in one package?
Yes, all products are shipped together in one package.
Can I edit my order after it has been placed?
Unfortunately, an order cannot be edited once it has been placed.
However, you can always email us at pinelini.office@gmail.com — if the order hasn't been picked up by the courier yet, there's still a chance to make changes.
Can I combine two orders into one?
If your orders haven't been shipped yet and you'd like to combine them into one, please contact our customer service team. You can do this by emailing pinelini.office@gmail.com
How do I cancel my order?
If your order hasn't been shipped yet and you'd like to cancel it, please contact customer service via email: pinelini.office@gmail.com
Will I receive an invoice with my order?
The invoice is sent as an attachment to the shipping confirmation email, or is available for download via the order tracking link.
Can I place an order by email?
You can place an order by email by sending a message to pinelini.office@gmail.com
Shipping & Delivery
Can I return or exchange an item?
Ready-made products can be returned, however custom-made items unfortunately cannot be returned. All our products are covered by warranty in case of defects.
How long do I have to wait to receive my order?
Order preparation and dispatch takes 5-8 days. We always do our best to ship as quickly as possible. Please note that we prepare and dispatch orders only on business days (Monday to Friday), not including weekends.
How do I change my shipping address?
Send us an email at pinelini.office@gmail.com with the updated address information.
How can I track the status of my order?
After placing your order, a confirmation email will be sent within 15 minutes. This email includes a link to track your order.
Do you ship to my country?
We ship worldwide.
Will my items be delivered in one package?
Yes, all products are shipped together in one package.
I received the wrong item
Please email us at pinelini.office@gmail.com and we'll do our best to resolve any concerns about your order.
My order arrived damaged
If your order arrives damaged, please prepare a report with the courier at the time of delivery. Then contact us via email at pinelini.office@gmail.com
What should I do if I provided an incorrect shipping address?
Contact our customer service team by emailing the correct shipping address to: pinelini.office@gmail.com
Which courier do you use for shipping?
For deliveries within Europe, we use InPost and DPD. Outside Europe, packages are shipped via FedEx.
Instructions & Tips
Can the map be attached to a rough/uneven wall?
If the wall surface is rough, we recommend mounting the map using fast-setting silicone adhesive. Make sure to apply enough glue so the map adheres properly to the wall.
What type of glue should I use to mount the map?
For mounting, we recommend a strong, fast-setting silicone adhesive, such as MAMUT Montage or Pattex Fix All in One.
How much glue do I need to buy?
To mount one map measuring 250 × 125 cm, one 250 g tube of glue is sufficient.
Do you offer installation services?
In addition to online sales, we also offer professional installation services for our products. Installing the map is fairly simple — you can do it yourself, but for full convenience and a perfectly precise result, you can also request installation by our specialists. If the wall is well prepared, the installation goes smoothly and quickly. Each map also comes with installation instructions and a template that allows for easy and precise placement.
Does the moss map need to be watered?
The moss world map is completely maintenance-free — it doesn't require watering, fertilizing, or trimming. It also doesn't need sunlight or lamps. The moss itself is a very durable plant, as it doesn't need contact with soil. All it needs is minimal humidity to stay velvety soft and keep its rich green color. Preserved clone moss will retain its natural green color and pleasant velvety texture as long as air humidity stays at 40-60% — the standard humidity level found in any home where people live.
Is the LED map battery-powered, or does it need to be plugged in?
The LED map requires a power supply and comes with a desktop adapter. This adapter can be plugged into a standard European or American outlet to power the map.
What's the difference between the Classic map and the Premium map?
The Classic map has country names laser-engraved.
The Premium map includes country names plus around 400 cities, rivers, and lakes. This map is made using UV printing technology.
How do I choose the right map size for my wall?
Choosing the right map size for your wall depends on several factors, including the wall's dimensions, the purpose of the placement, and your personal aesthetic preferences. Here are the steps to help you choose a map with the right size for your wall:
Measure the wall: Accurately measure the wall space where you want to place the map. This will help you determine the available space and dimensions you have to work with.
Purpose of the placement: Decide why you want to place the map on the wall. Should it be the main decorative element, or serve as a practical tool — for example, a world map for educational purposes?
Scale: Determine whether you want the map to fill the entire wall, or whether it should be part of a larger gallery wall alongside other pictures or decorations. This will help you determine the map's scale.
Preserving space: Leave margins around the map, ideally 20-30 cm on each side, to avoid a cramped look and give the map room to breathe.
Map size: Choose a map with the right size based on your wall's dimensions and the scale you've selected. Make sure the map will be easy to see and read.
Overall aesthetics: Choose a map whose colors and style complement your interior design. Balance is key: if the map is to be hung above a piece of furniture, such as a desk or sofa, position it at the right height relative to the furniture and at eye level.
Visual test: Using a cut-out piece of cardboard or masking tape, create a visual sketch of the map at your chosen size on the wall, to see how it will actually look in real life.
Which color map should I choose?
Natural: This color works well with more neutral interiors. It's a classic wood tone that suits a wide range of styles, from traditional to modern.
Oak: The oak color is an excellent choice for more traditional and rustic interiors. It's a light wood shade that brightens up a space.
Walnut: The walnut color is warm and rich. It's a great choice if you want to add warmth and elegance to a room.
Ebony: Ebony is a deep, dark wood tone suited to more exclusive and modern interiors. It's a bold choice that's sure to catch the eye.
The final choice depends on your taste, your interior style, and the effect you want to achieve. You can also consider how other elements of your decor, such as furniture and accessories, will complement your chosen map color.
Should I buy the mounting template separately?
If you order a map, a template is included with the set. However, you can purchase additional templates if you're planning to move the map to a different location in the future.
Returns & Exchanges
My order arrived damaged
If your package arrives damaged, please prepare a report with the courier at the time of delivery and hand it over to them. Then contact us at pinelini.office@gmail.com
I received the wrong item
Please email us at pinelini.office@gmail.com and we'll do our best to resolve any concerns about your order.
Where should I send an authorized return?
Returns should be sent to:
K&K Global Consulting Sp. z o. o.
Cybernetyki 19B, 02-677 Warszawa
How can I get customer support?
We're always happy to help. We look forward to hearing from you at our email address: pinelini.office@gmail.com
Who covers the shipping cost if I return an item?
You can send the product back using any shipping method, but you will cover the cost of the return shipment.
We do not accept cash-on-delivery (COD) shipments.
When and how will my refund be processed?
We will refund your payment within 14 days of receiving your withdrawal statement, using the same payment method you used for the original transaction. We may withhold the refund until we receive the returned product, or until you provide proof of return shipment — whichever occurs first.
How do I file a complaint?
If you'd like to file a complaint, please send an email to: pinelini.office@gmail.com describing the situation, along with photos showing the damage/defects of the product, and specifying your desired resolution (exchange / refund / discount). We will confirm receipt of your complaint via a return email. Complaints will be reviewed within a maximum of 14 days.
Discounts
Where can I enter a discount code?
If you have a discount code, you can use it according to its terms. During checkout, you'll find an "Enter discount code" field in the cart. Enter your code here and confirm — your order total will be automatically reduced.
Why isn't my discount code working?
If the discount code doesn't work after entering it, this could mean:
- It may have been entered incorrectly.
- Its validity period has expired.
How do I use a Gift Voucher?
Simply enter the voucher code in the "Enter discount code" field and confirm. Your order total will be automatically reduced.
How long is a Gift Voucher valid?
The voucher is valid for 12 months from the date of purchase.